- Shipping & Returns
Shipping & Returns
We offer free shipping within the US on most orders of new items priced $199.99 and up. Shipping costs vary per weight and location for other
Packages are generally dispatched within 1 business day after receipt of payment and are shipped via Fed Ex or UPS with tracking
and drop-off with signature required. Smaller items may be sent USPS with tracking and delivered without signature required.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas
transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We
cannot combine orders placed separately, and shipping fees will apply to each of them. Your package will
be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Due to manufacturer restrictions, we are limited in what we can ship outside of the United States. Please contact us
to find out if the item(s) you are interested in can be shipped internationally.
Our items have a 48-hour approval period after receipt of item. If you need to make a return, please contact us within 48 hours of receiving the item. For returned items, you will be responsible for both original and return shipping costs, as well as a 3% restocking fee.
The item must be shipped back to Union Grove Music within 48 hours of requesting a return. You must call us for instructions before shipping a return!
Items for return must be shipped back in the original packaging, in the condition received, including any and all papers, warranties and tags. After we receive the return, we will refund the purchase price, minus all shipping costs and restocking fees.